'Continue watching' rail missing

[PrettyPony]

New Sky Stream user, recently upgraded from Sky+ HD.

Newbie question but where exactly do I find the 'Continue Watching' rail as I don't seem to have one? 

FYI, I have the 'Enable Produce Analytics, Personal Recommendations & Profiling' enabled in account details and I've tried a hard re-boot of the puck, which is connected to the router by ethernet, speed about 150 Mbps.

Thanks

[lettice]

If you have not tried already.
Would suggest trying a restart of your Sky Stream box
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

Different ways to get to the settings menu;
Hit the . . . button on your remote and select settings, use voice saying 'settings' or scroll down to the settings menu on the home menu.

[PrettyPony]

Yes, I've tried a restart as you've described. I've also physically unplugged it and waited a couple of mins before powering up again.

Can I confirm that the CW rail is "obvious", ie on the Home screen, near the top and labelled as "continue watching" or similar?  I don't have to dig into a menu or option to see it, do I?

Thanks

[Skull+Treaty]

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@PrettyPony wrote:

Yes, I've tried a restart as you've described. I've also physically unplugged it and waited a couple of mins before powering up again.

Can I confirm that the CW rail is "obvious", ie on the Home screen, near the top and labelled as "continue watching" or similar?  I don't have to dig into a menu or option to see it, do I?

Thanks

---

@PrettyPony 

For me, right now to access the CW rail, press home, then 4 clicks down. 

[JazTheTim]

If you've just enabled this setting 

"Enable Produce Analytics, Personal Recommendations & Profiling" it can take a couple of days. 

[PrettyPony]

It wasn't showing first thing this morning but, having watched a few minutes of a couple of show, it has now appeared in the '4 clicks down' position as expected.  Excellent!

I did have the 'Enable...Profiling' setting on but did try toggling it off and on yesterday as I saw recommended elsewhere.  I've only had the puck since Wed so it may have just been the 'take a couple of days' setting kicking in.

Anyway, all good.  Thanks for your responses everyone.

[lettice]

One of the major apps that will not appear in the continue watching rail is any content from the Disney+ app.

That is a Disney decision, not Sky.

[PrettyPony]

I'm not a Disney+ subscriber but thanks for the heads-up

[Fothergill1]

Hi @PrettyPony  I think there was a small glitch yesterday morning as my CW rail also disappeared for a while.  I just ignored it and watched through my playlist and the next time I went to my homescreen the CWE rail had reappeared.

[PrettyPony]

Thanks @Fothergill1, a glitch is certainly possible.  Being new to Sky Stream, I wasn't sure what it was I was expecting to see - but now I know!  So far, very impressed with it, a big step up from the +HD box.

[Fothergill1]

Hi @PrettyPony as a new streaming customer the best advice I can give you is at the first sign of any issue do a restart through settings > System Management > Resets & updates and select restart device.  It is months since I had an issue that this procedure didn't resolve.

Good luck and happy streaming.

[PrettyPony]

Cheers! Thanks again @Fothergill1