@BillyPre There can be several reasons for this, so read the forum for further suggestions. However you need a strong internet speed so go to Netflix even if you don't subscribe, they have a speed check in their settings menu. Also the placement of your puck is important. If not using an ethernet cable make sure the puck stands alone not touching anything except the shelf it is on with at least 6 inches of space around it. I hope that helps.
