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Discussion topic: Connect to wifi

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This message was authored by: Ian408

Connect to wifi

Hi, I have just installed a new router ( not Sky) but my Sky Puck can't connect to it even though I have tried several times with the new password. The router is working as other devices have connected. Any help please, thanks 

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This message was authored by: Mark39

Re: Connect to wifi

Posted by a Superuser, not a Sky employee. Find out more

@Ian408 you've posted in the Sky landline forum. I'll move your post to the Stream forum.

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This message was authored by: Ian408

Re: Connect to wifi

Thank you 

This message was authored by: lettice

Re: Connect to wifi

Posted by a Superuser, not a Sky employee. Find out more

@Ian408 

 

 

Can you work your way through this Sky help article and see if that helps?

 

https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm

 

If after setup 3, your still having issues, come back here for further help.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read
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This message was authored by: Ian408

Re: Connect to wifi

Hi, thanks for the reply, I have tried all these steps and still can't connect. The puck was working fine this morning until I had to swap routers . I have not touched any cables on the puck or TV so can't be any loose or incorrect connections 

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