Channel 4 app now working

[BeckyO12]

Channel 4 app now working, comes up with error message and won't load at all. 
I pay for "add skip" which I am unable to use for this app as it doesn't work - which is very annoying. 

[lettice]

Assume you mean not working, and not 'now working'.

Try the following if you have not done already;

Would suggest first trying a restart of your Sky Stream box
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

Put your Sky stream puck into standby and restart your broadband router/hub.

Do an apps refresh;

1. Press Home on your Sky remote, then highlight Settings.
2. Press System management, then Resets and updates, and finally Refresh apps.
3. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing.
   An apps refresh can take up to 24 hours to complete.