Changing channel down is up

[Star180]

So ive just got sky stream and when I click bbc 1 and start watching it go to press down to go bbc 2 and it changes it to channel 1024. Basically down is up and up is down when watching tv. The rest of the time when navigating menus the controls work as they should.

[Mark39]

@Star180 Welcome to this customer Community 🙂

Just so you know, it's unlikely that Sky will respond to your post here.

Bizarrely, what you describe is the way it was designed to work. You'll get used to it eventually!

[Fothergill1]

@Star180  Yes,  after many years I still get it wrong.  If your watching TV up is down and down is up but when you press the centre button to check the synopsis of the channels it is reversed.  Very frustrating and I have never been able to fathom the logic behind the decision. Sky Q was exactly the same.

[Hunter2660]

Best way to look at it is: BBC 1 is at the top of the EPG, BBC2 is under it, therefore you press down to follow it. Doesn't quite explain the other little foibles though. One instance is if you land on a channel you're not subscribed to, you have to reverse the sequence, up to go downn etc, very strange. But as said you do get used to it after a while.