Cant watch tv using new sky puk

[KB8]

I set up my new sky puk yesterday after the open reach engineer had connected me to broadband.  I can view programmes via apps such as iplayer and Netflix but not via sky tv.  If I select a programme from either the tv guide or the sky home page I get "technical error".  My puk is connected to the hub via an ethernet cable. Any ideas?

[Dazzasky]

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@KB8 wrote:

I set up my new sky puk yesterday after the open reach engineer had connected me to broadband.  I can view programmes via apps such as iplayer and Netflix but not via sky tv.  If I select a programme from either the tv guide or the sky home page I get "technical error".  My puk is connected to the hub via an ethernet cable. Any ideas?

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Try turning off the WiFi section in the puck settings if connected via an Ethernet cable. @KB8 

[KB8]

Thank you.  I've turned the WiFi option off but it still doesn't work.  If I select something via the sky homepage it will give me the "technical issue" error message and then it happily plays all the ads but when the programme is due to start I just get a black screen.  

[Dazzasky]

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@KB8 wrote:

Thank you.  I've turned the WiFi option off but it still doesn't work.  If I select something via the sky homepage it will give me the "technical issue" error message and then it happily plays all the ads but when the programme is due to start I just get a black screen.  

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Unplug the power socket for 30 seconds and then back in again to see if it resolves it @KB8 

[peter-marlow+1966]

Are you  trying  to play a channel  that you may not have a subscription  for ?

[KB8]

Thanks Dazzasky, just tried unplugging the puk for 2 mins and still no joy.

[peter-marlow+1966]

Try unplugging it for  10 minutes  and see if that works 

[KB8]

No,  the problem happens when accessing any channel via the tv guide or sky's homepage.  If I watch anything via an app such as Netflix, iplayer or All4 then it works fine.

[peter-marlow+1966]

I think  you need to contact  sky about  this issue 

[lettice]

Could you try rebooting your broadband router and once back up, do a restart from the Sky Stream puck menu as below;

On your puck, 

Go to Settings>Systems Management>Resets & Updates
Select Restart device

Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

[Dazzasky]

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@KB8 wrote:

Thanks Dazzasky, just tried unplugging the puk for 2 mins and still no joy.

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I have escalated your post to Sky @KB8 @keep an eye out for a message from Sky. 

[Greenfingers001]

Thanks for escalating this. We’ve sent KB8 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.