Cant link Puck to my account.

[Lisa-P1987]

Hi there @Kittyhugs, the outcome of the last chat was that you needed to call the glass Tier 2 team to discuss this. 

[Kittyhugs]

@Lisa-P1987 Yes!!!   I spoke with someone on the telephone regarding the puck on Tuesday, he was unable to sort the problem and told me he needed to get someone with more knowledge to call me by Thursday .... That was almost a week ago!!!!

Im sick off chasing for help from you. This is shocking customer service, I cant get help and when I do speak to someone, they cant sort the problem out and fob me off with no follow up.

Ive had noTV for nearly 2 weeks now.

Im absolutely at the end of my tether now .... I want to cancel!! 

No one seems able or prepared to help me, Im sick of begging for help, Being put on hold for ages and being fobbed off. Ive never expereienced anything like this .... I should be able to plug the the bloody thing in and watch TV. I cant even see my account properly because its limiting my access.

Ive had a super user say they should be able to scrap the account and create a new account ... so why has no done this for me?

IM DONE!!!

Im contactong CISAS for advice.

[Kittyhugs]

And still no one is reaching out to offer help!! 

2 months since I placed my order and still no sky TV, no help on here and no one can help on the phone and no one follows up calls. 

[MarkGoldsmith]

All you can do is keep calling the Glass Tier 2 Team as suggested by the Sky Messaging Team.

alternatively if you aren't happy raise a complaint with Sky via the official complaints process.

https://www.sky.com/help/articles/how-to-make-a-complaint

[Crayden]

I had the same problem, the solution for me was that I was logging into my Sky account with my secondary email. This only provides medium access resulting in "Oops there has been a problem" when "sky.com/activate" is used in the address bar or a link.

You need to log in to your Sky account with your primary email linked to that account for full access if you don't know what it is Sky customer services can tell you your primary email linked to your account or the email linked to your account for full access. I hope this helps.