@WillT72 aessuccess login wrote:
Sky puck saying 'something went wrong playing this programme', I have rest pucks and router multple times. Tried directly on to apps and they do not work either. Broadband seems to be working on phhones and iPad ok
Hello @WillT72,
Let's troubleshoot the Sky Q issue together.
Since you've already tried restarting your Sky Q box and router multiple times, and the issue persists even when using the Sky Q app directly, here are a few potential causes and solutions:
Internet Connection: Although your broadband seems to be working fine on phones and iPads, ensure that your router is connected to the internet and that the Sky Q box is properly connected to the router.
Sky Q Box Software: It's possible that the Sky Q box software is outdated or corrupted. Try checking for any software updates or resetting the box to its factory settings.
HDMI Connection: If you're using an HDMI connection, try swapping the HDMI cable or using a different HDMI port on your TV.
Sky Q App Issues: If the app isn't working on your devices, try uninstalling and reinstalling it or checking for any updates in the app store.
Server-Side Issues: Sometimes, Sky's servers can be down or experiencing issues. You can check Sky's status page or social media for any reported outages.
To further troubleshoot, can you tell me:
What's the exact error message on your Sky Q box?
Have you made any recent changes to your setup or router?
Are you using a Wi-Fi or wired connection for your Sky Q box?
Let's get your Sky Q up and running again!
Best Regards,
Henry Cowan
