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Discussion topic: Cannot reset pin

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This message was authored by: Annabans

Message posted on ‎26 Aug 2024 08:32 PM

Cannot reset pin

Hi, I can't remember setting a pin so can't reset it.. I've read the various replies on here (last four digits of viewing card, bank account, telephone number etc) and tried all to no avail. Anything else? 

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This message was authored by: mikealanr

Message posted on ‎26 Aug 2024 09:05 PM

Re: Cannot reset pin

Posted by a Superuser, not a Sky employee. Find out more

Hi @Annabans 

 

What Sky system do you have? Sky Q has a viewing card but Glass / Stream don't. Yet you have metioned them all.

 

Sky's guidance re PINs: https://www.sky.com/help/articles/your-pin

 

MikeAlanR

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Annabans

Message posted on ‎26 Aug 2024 09:32 PM

Re: Cannot reset pin

Thanks for reply. I have sky q and had followed the guidance of viewing card. When that didn't work I had tried the other options so came on here. I will try calling them. 

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This message was authored by: mikealanr

Message posted on ‎26 Aug 2024 09:40 PM

Re: Cannot reset pin

Posted by a Superuser, not a Sky employee. Find out more

Hi @Annabans 

 

You have posted in the Sky Stream board not the Sky Q board. If one of the admins can move your post to the correct board you may get more joy from the guys with Q.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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