Hi @1daisy
You will need to call Sky. We are fellow subscribers here on the forum. You can call them from a Sky landline or mobile by dialling 150. Or on the 0333 number listed under need more help? On this page: https://www.sky.com/help/home
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
