Can’t load channels

[Clonker1]

It says 

Please wait for your programme to load. For a while. While the programme is on. And then screen goes off the programme to the home page but continues to play the programme behind it and says there is a technical fault with the channel. But it’s all channels.

[Padam_Padam]

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@Clonker1 wrote:

It says 

Please wait for your programme to load. For a while. While the programme is on. And then screen goes off the programme to the home page but continues to play the programme behind it and says there is a technical fault with the channel. But it’s all channels.

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What broadband speed is reaching your puck? To find out, open the Netflix app, navigate to the get help menu and run the network check. 

[Clonker1]

Thanks. It says 143.46 mbps

[MarkGoldsmith]

@Clonker1 reboot the device by unplugging it for a minute and see if that helps.