Can't activate

[DidcotBen]

I recently left Sky but have made the mistake of coming back after getting a very low Broadband and TV combo. I only really wanted the broadband but cheaper to combine to get Netflix.

The puck arrived today, I've plugged in and got to screen to activate. I've typed in the code and it shows as attached on my phone. Nothing changes on the TV.

Checking my account there's no record of my order, for either TV or broadband. It's as if it doesn't exist.

Virtual assistant is worse than useless. Does anyone have a phone number to call them?

[Danz994]

Hi there @DidcotBen I'm sorry to read you're having problems setting up your new Stream puck. 

I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141