Hi @Robbo50
You will need to provide more information. Is this a new install? What is your broadband speed? Whonis the ISP? What speed is your puck getting (check in Netflix (profile pic > get help? > Connectivity check). What have you done to resolve so far e.g. restarted your puck?
Is this on live TV, apps or both?
We are fellow customers here on the community and no nothing about your set up unless you tell us.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
