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Discussion topic: Buffering, lip sync and streaming issues on Three mobile home broadband

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This message was authored by Jkfowler665 This message was authored by: Jkfowler665

Buffering, lip sync and streaming issues on Three mobile home broadband

We are in an area where fibre is a long way off. Our current FTTC broadband is ok, but there has always been an issue with my wife's work VPN and the upload speed has been slow. 

So we have decided to try three home broadband. The speeds are a lot better, download is up to 180mbps (slowest has been 45) and the upload has been over 3 times faster. The only thing not working on the network is the sky stream. I have moved the picture quality down to 720p, changed the audio. 

Three have implemented their fixes for latency and the issue persists. I have hard wired the network at home as well as trying the WiFi. 

 

im trying to get the DNS changed to a public one, but are there any other fixes for Latency issues? 

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This message was authored by lettice This message was authored by: lettice

Re: Buffering, lip sync and streaming issues on Three mobile home broadband

Posted by a Superuser, not a Sky employee. Find out more

Save me re typing.

 

Suggest you read my post on a thread  earlier this month on 4g/5g home broadband.

Would suggest reading the last two paragraphs of my post, for a possible solution that may help and to get some further advice.

 

Referenced post:

https://helpforum.sky.com/t5/Sky-Stream/Connectivity-issues-using-Sky-Stream-via-EE-Smart-Hub/m-p/48...

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by Jason+Golding This message was authored by: Jason+Golding

Re: Buffering, lip sync and streaming issues on Three mobile home broadband

The issue you will face with using three mobile broadband is latency. I would never use mobile broadband with Sky stream for this reason.  Streaming isn't a simple science of high speeds equals good performance, low latency is just as important and mobile broadband will not provide this. 

Sky Stream x 2
LG C2 OLED 55inch
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This message was authored by Ellie_TV This message was authored by: Ellie_TV

Re: Buffering, lip sync and streaming issues on Three mobile home broadband

@Jkfowler665 

You may be better off with a NOW TV subscription on a streaming device such as a Firestick for Sky programming. I've just set my in-laws up with this as they have very poor broadband speeds where they live. 
The NOW app is much less susceptible to glitching than Sky Stream and can sustain a stable stream on much lower speeds. 

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