Try doing a power reset of the puck.
Either switching off at the socket or pulling the plug and leaving off power for 30 seconds.
If that does not do the trick, try the recovery procedure.
More details from steps 3 and 4 here;
https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-...
Sky Community Superuser. What is a Superuser?
Click here to find outSky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q.
Click here to read
