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Discussion topic: Blury picture on sky puck

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This message was authored by: Sophandalex

Message posted on ‎03 Dec 2024 06:21 PM

Blury picture on sky puck

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My picture keeps freezing/ going blury / static looking. It's not my internet as that's 750mb+ download speed. When streaming on itv it was fine but now we want to watch on sky channels it's awful? Any fixes? 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎03 Dec 2024 07:53 PM

Re: Blury picture on sky puck

Posted by a Superuser, not a Sky employee. Find out more

@Sophandalex  If this happens on all channels it's likely a wifi issue (which is different to your line speed)  on the puck open the netflix app, go to Get Help,  run the connection test, what sopeed is being reported via that?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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