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Discussion topic: BBC Iplayer, ITVX, Netflix and Paramount apps not connecting

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This message was authored by KarenK65 This message was authored by: KarenK65

BBC Iplayer, ITVX, Netflix and Paramount apps not connecting

Yesterday clicked onto IPlayer, ITVX, Netflix and Paramount apps through living room puck and they go to the sites then straight back to home page, without firing up for all of them?

They were working before, please help as still not working today?

 

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This message was authored by GD1 This message was authored by: GD1

Re: BBC Iplayer, ITVX, Netflix and Paramount apps not connecting

Posted by a Superuser, not a Sky employee. Find out more

@KarenK65  Have you tried unplugging the puck for a few minutes then plug it back in, a reboot usually resolves most issues.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: BBC Iplayer, ITVX, Netflix and Paramount apps not connecting

Posted by a Superuser, not a Sky employee. Find out more

This is usually caused because you aren't closing the apps and what is happening is the memory on the puck is essentially subsequently unable to reopen the apps after a while. Once it gets into this state as advised by @GD1 you need to reboot the puck.

 

To prevent it getting into the state you should make sure you regularly close the apps ocne you are done with them. This is quite easy, once you are on the home page on an app, just press the back button. This will either quit back to the Stream Home screen, or which bring up a prompt asking if you want to exit the app (if varies based on the app).



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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