Hi @Kimmy16
After turning on, wait a few seconds and press home again a few times. Does the home screen appear as expected?
If not, try powering off your puck, power off your router, power on your router, wait for the internet to become available and then power your puck back on.
It might also be worth checking settings > start up & standby > ensure overnight power save is OFF and networked standby mode is ON.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
