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Discussion topic: Adviser call ended

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This message was authored by: Carolsmith

Adviser call ended

Just had a call from sky and it ended before it was finished. Why?
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This message was authored by: GD1

Re: Adviser call ended

Posted by a Superuser, not a Sky employee. Find out more

@Carolsmith  No one here could possibly tell you why.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: lettice

Re: Adviser call ended

Posted by a Superuser, not a Sky employee. Find out more

@Carolsmith wrote:
Just had a call from sky and it ended before it was finished. Why?

Sometimes, if they had your call number details available, Sky will call you back on that number with say half hour or so, if an order was not completed.

 

All we can suggest is you call Sky back, to resume any order or offer you were dealing with in the call.

They possibly will have details of your previous call progress.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.
If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home
Scroll down and click on ‘Need more help’ and it provides a 0333 number.
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.
Stay on the line and don’t hang up if prompted to. 

 

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