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This message was authored by: Carole66

Ad skipping on Channel 4

When watching a programme on Channel 4 via Sky Stream, I skip through the ads.  When I do, the subtitles stop working and I have to reset them every time I fast forward.  The programme will sometimes freeze repeatedly when I do this and so I find the way to remedy it is to stop and restart the programme hoping it will resume at the same place.

 

This is very annoying because there are a lot of ad breaks.  Has anyone else had the same or similar issues.


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This message was authored by: MarkGoldsmith Answer

Re: Ad skipping on Channel 4

Posted by a Superuser, not a Sky employee. Find out more

@Carole66 wrote:

When watching a programme on Channel 4 via Sky Stream, I skip through the ads.  When I do, the subtitles stop working and I have to reset them every time I fast forward.  The programme will sometimes freeze repeatedly when I do this and so I find the way to remedy it is to stop and restart the programme hoping it will resume at the same place.

 

This is very annoying because there are a lot of ad breaks.  Has anyone else had the same or similar issues.


Yup it's a bug with Channel 4's app.

 

the workaround to the subtitle problem is to fast forward but leave a second or two of the ads to play and then it won't turn off the subtitles.

Sky Stream and Sky Broadband customer

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This message was authored by: MarkGoldsmith Answer

Re: Ad skipping on Channel 4

Posted by a Superuser, not a Sky employee. Find out more

@Carole66 wrote:

When watching a programme on Channel 4 via Sky Stream, I skip through the ads.  When I do, the subtitles stop working and I have to reset them every time I fast forward.  The programme will sometimes freeze repeatedly when I do this and so I find the way to remedy it is to stop and restart the programme hoping it will resume at the same place.

 

This is very annoying because there are a lot of ad breaks.  Has anyone else had the same or similar issues.


Yup it's a bug with Channel 4's app.

 

the workaround to the subtitle problem is to fast forward but leave a second or two of the ads to play and then it won't turn off the subtitles.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here

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This message was authored by: Carole66

Re: Ad skipping on Channel 4

Thank you, I will give that a try 😀

 

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