Activation Nightmare

[shaun_2025]

Recently moved back to Sky, which seems

to be a bit problematic. 

BB up and running early due to a earlier date from BT without issues. Both Pucks delivers the day before the BB. 

Activated both pucks easily which was good, but no access to Netflix or Paramount. 

The one stops working. After numerouers call to Sky,  all I get is its with the back office and give a estimated 24 - 48 hrs to resolve. 

It's been said since the install and setup date of 8th Oct. Luckily really as who we moved from cut off all services that day of BB activation. 

Account shows awaiting activation on devices but delivered and wrong delivery date for the Pucks.

Has anyone had similar issues and is it any I can do without back office help to resolve ? 

Thanks in advance.

[mikealanr]

Hi @shaun_2025 

You will need to provide some more information re netflix and paramount. Have you activated them as per skys instructions?

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

https://www.sky.com/help/articles/using-paramount-plus

But usually as with any call center they are limited in what they can do to help and if your issue exceeds the bounds their script / scope issues are referred to back office teams who are SMEs (subject matter experts).

Unfortunately it's a waiting game.

MikeAlanR

[lou1968]

Im having a similar issue. Received puck on 9th Oct, activated ok but cannot link Netflix. Have spoken to numerous people at Sky and they seem to think issue is that activation is not showing at their end. Has been escalated but being told it could take up to 18 days to be dealt with. 

Stuck in limbo as cannot cancel as being told there is nothing to cancel until activation! No logic as to why this is happening and very frustrating! 

[shaun_2025]

Hi, 

Thanks for your response.

yes activated with the 6 digit code, was working  on what seems all Chanels without Netflix or the other additinal

free item's, but nothing

working on Netflix, just blank blue screen and paramount MySKY_2020 error.

now one box back to square one and  not getting passed the 6 digit activation part. 

Both boxes showing in my sky but status delviered.

[shaun_2025]

Yes, sounds exactly the same. 

i have a feeling nothing will chage untill the 14 days after the delivery date.