Access to Discovery plus

[Nigel19076]

Here i go again, basically i have a Discovery plus account, I can get access to it via the app and choose my own profile, however it asks me to subscribe to watch anything. 

• The problem i have is that my sky account is linked to a previous Discovery plus account, however due to various issues, i cannot remember the email address or password that was used. Is it possible to unlink my sky account from this old email/password and link it to my current Discovery plus account. I am not getting the service i am paying for, and finding it increasingly irritating.
• Any help from anyone, would be much appreciated.

[Hunter2660]

I'm guessing that you can't have used many email addresses for your previous account. Can't you use them one by one during the "forgotten password" section. Eventually you will get a link sent to the correct address to reset password and sign in. 

[Nigel19076]

Discovery plus, keeps asking me to subscribe, I should get it via Sky, but i dont.

Someone must have a soloution

[GD1]

@Nigel19076  You raised this 4 days ago, did you try the steps provided in the reply above?   

Another thread isn't needed so have merged your latest post to your previous request.

[Nigel19076]

I have tried everything i can think off, I even rang up and asked Sky to unlink my account from Discovery, the foreign gentleman said he had done it, but that doesnt seem to be the case. 

Is there a limit on how many times i can ask for help?

[Hunter2660]

Have you tried Discovery+ customer support?

[Nigel19076]

yes, they just tell me to scan the QR code etc.

[Hunter2660]

The only thing I can think of is continuing to try e-mail addresses you've used in the past, clicking "forgot password" until an email pops in to change password. Other than that I'm stumped.