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Discussion topic: 3hrs on call to delink Netflix

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This message was authored by: Twinkletown

3hrs on call to delink Netflix

I've spent 3 hours on with Sky today about this issue again -  the issue is that the Sky webpage isn't displaying where you need to go to delink the email address of your Netflix account. Netflix can't do anything until the email is delink Sky side. Skys webpage isn't working, it sends out an error code following two step verification that redirects the page incorrectly to error and the shop/choose. Sky are aware but can't change it until the "webpage person" looks at it again. I'm now having to wait until Monday for the "webpage person" to

look at it. Once sky fox the webpage and you can delink/activicate all will be well - until then - I'm left hanging! .Amongst my 3hrs with Sky we've tried all combinations to access this page and all roads lead to the webpage error (iOS/windows/incognito). I've even had to change the email address on my Sky account to see if that helped to repoint the IP address, needless to say, it didn't help either!! The webpage errors started when they put the HBO offerings live!  

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