2nd pick not working despite following all hints/ tips

[Liesl]

Hi yesterdays open chat seems to have frozen as I've not had a reply since 11.23 this morning following being unable to fix the issue last night with Nicole.

even with an Ethernet cable attached I cannot play any on demand programmes without the screen going blank it than comes up with a technical error and I'm unable to watch anything at all even through the guide 

[Jason-]

Hello Liesl, sorry you're having problems with your private chat with us after being escalated. I can see we last replied at 5:58pm last night but if you're having problems accessing this, then let me know as I can send you another invite if necessary?

Thanks, Jason-

[Liesl]

New puck