Discussion topic: get an error message, 'error licensing your video'

This message was authored by: Frustrated_1 · ‎13 Jan 2025

paid to rent a movie then get an error message, 'error licensing your video', virtual assistant doesnt work and no other way to solve this problem.

This message was authored by: caesarome · ‎13 Jan 2025

@Frustrated_1

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

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This message was authored by: mike+simmonds · ‎13 Jan 2025

Hi @Frustrated_1

Certainly follow the advice from @caesarome but would you mind saying, on what device did you rent it and on what device you are trying to view it.

That may allow us to offer some suggestions

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by: Frustrated_1 · ‎13 Jan 2025

an assistant replied and was helpful as you now need the App as it no longer works on the website

Discussion topic: get an error message, 'error licensing your video'

get an error message, 'error licensing your video'

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