Where is my rental?

[confusedtracy]

Hi

i rented a movie from my Sky Q box yesterday, started to watch it but paused it. Gone to find it this morning to recommence but can't find it anywhere. And it's less than 12 hours since the purchase/rental. Where is it please? Thanks

[GRU22]

• Hi, there's a couple of possibilities, 1st in your recordings may be waiting to download, other thing that normally happens to us, is go to recent purchases and click download that way.

[caesarome]

@confusedtracy 

If you don't see it at all then you might want to get in contact with Sky Store support to see if they can help. They  have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us