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Discussion topic: VIP

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Avatar for Jane+lo
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This message was authored by: Jane+lo

Message posted on ‎07 Dec 2025 03:22 PM

VIP

I had an email saying we had a complimentary film and then got charged? How do I get it refunded?

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Avatar for PandJ2020
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Superuser
This message was authored by: PandJ2020

Message posted on ‎07 Dec 2025 03:31 PM

Re: VIP

Posted by a Superuser, not a Sky employee. Find out more
@Jane+lo wrote:

How do I get it refunded?

You may not be able to.

 

With these offers you have to ensure you select the correct film(s) and ensure the checkout price is £0.00.  (If you selected something else and checked out with a price on it then you purchased it)

 

You'll have to contact Sky to 'challenge' it.

I am just another Sky customer and my views are my own even if you don't like the answers
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎07 Dec 2025 04:04 PM

Re: VIP

Posted by a Superuser, not a Sky employee. Find out more

@Jane+lo 

What did the email say to do to get the film so did you follow the instructions to get it ?

 

If you did and you have been charged then you might want to get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

 

https://www.skystore.com/help/contact-us

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