25 Jan 2025 03:26 PM
A movie showed up on my account with a £19.99 sky store purchase price on my bill. Neither my wife nor I have any idea how-an error perhaps? We haven't clicked on it, so is it possible to have the money refunded and the movie removed?we're both pensioners and really cant afford this.
25 Jan 2025 03:30 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Gerry1942
The best way to try to resolve this would be to contact the Skystore team directly.
their live chat is open now and until 7.30pm
here is a link
hope this helps and that you get it resolved
https://www.skystore.com/n/hcus/help/contact-us
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox