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Discussion topic: Unwatched unwanted purchase

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This message was authored by Gerry1942 This message was authored by: Gerry1942

Unwatched unwanted purchase

A movie showed up on my account with a £19.99 sky store purchase price on my bill. Neither my wife nor I have any idea how-an error perhaps? We haven't clicked on it, so is it possible to have the money refunded and the movie removed?we're both pensioners and really cant afford this.

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This message was authored by mike+simmonds This message was authored by: mike+simmonds

Re: Unwatched unwanted purchase

Posted by a Superuser, not a Sky employee. Find out more

Hi @Gerry1942 

 

The best way to try to resolve this would be to contact the Skystore team directly. 

their live chat is open now and until 7.30pm

 

here is a link

 

hope this helps and that you get it resolved 

 

https://www.skystore.com/n/hcus/help/contact-us 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

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