Unwatched unwanted purchase

[Gerry1942]

A movie showed up on my account with a £19.99 sky store purchase price on my bill. Neither my wife nor I have any idea how-an error perhaps? We haven't clicked on it, so is it possible to have the money refunded and the movie removed?we're both pensioners and really cant afford this.

[mike+simmonds]

Hi @Gerry1942 

The best way to try to resolve this would be to contact the Skystore team directly. 

their live chat is open now and until 7.30pm

here is a link

hope this helps and that you get it resolved 

https://www.skystore.com/n/hcus/help/contact-us