Unable to watch purchases on sky store

[Dougal13]

I have sky store via the now tv box, never had a problem before but now i'm suddenly unable to watch a purchased film.

Tried resetting but still no joy. Any help would be appreciated

[caesarome]

@Dougal13 

You might want to get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

[Wwwwwwe]

I have the same problem. Did you manage to fix it?

[Elleshaw]

I'm also having the same issue. Is it to do with the AWS outage yesterday?

[Dougal13]

So, I've been in touch with sky store who advised that a few customers of NOW have had problems since a software update and are aware and attempting to resolve the issue however I also contacted NOW who are blaming sky store! All very frustrating and still unable to use the sky store app!

[Ly15]

I'm having the same problem ,none of my purchased or rented movies play except one.As soon as I press play sky store app closes and I'm back to the list of apps on now tv

[Elleshaw]

I contacted Sky and this is their response:

"Currently we have passed an updated version of the app to NOW TV/Roku which we believe should resolve the issue being faced. And this is currently with their quality control team.

Once this has passed their checks we believe the issue will be resolved. However as we are now waiting on this we are unable to advise on a timeframe. My apologies."

Fingers crossed it's soon!