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Discussion topic: Taylor Swift

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This message was authored by: Rachael7

Taylor Swift

I purchased the Taylor Swift Eras tour 3 days ago (rented and said would be available for 7 days), watched it half way through the same day. The next day went to watch the second half and it had disappeared, every time I tried to re-download it it said there was a technical fault and to try again later. Searched the next day and it's disappeared briefly as being on there at all then asking for me to re-purchase?! There's other people posting they struggled to download it after purchase so it's clearly a fault with sky rather than my account/box. I'm down my Christmas present to myself to watch it this week and when I try to go on the sky chat link to query it with them directly even that doesn't load! 

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This message was authored by: oldfella

Re: Taylor Swift

Posted by a Superuser, not a Sky employee. Find out more

@Rachael7 wrote:

I purchased the Taylor Swift Eras tour 3 days ago (rented and said would be available for 7 days), watched it half way through the same day. The next day went to watch the second half and it had disappeared, every time I tried to re-download it it said there was a technical fault and to try again later. Searched the next day and it's disappeared briefly as being on there at all then asking for me to re-purchase?! There's other people posting they struggled to download it after purchase so it's clearly a fault with sky rather than my account/box. I'm down my Christmas present to myself to watch it this week and when I try to go on the sky chat link to query it with them directly even that doesn't load! 


Hi @Rachael7 

If it wasn't Sky Store you contacted
Best to contact Sky Store directly.
Live chat is available 11am - 7:30pm Monday to Saturday
https://www.skystore.com/n/hcus/help/contact-us

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