Sonic 2 pre order

[StevenK1]

I pre ordered sonic 2, it is showing in my recordings , but cannot select it to play , anyone else have this issue ? Sky chat wasn't helpful and just advised me to ring , but been on hold quite a while 

[JARSmummy]

I have ordered Sonic 2 for digital and dvd release. Digital release was yesterday 15/6/22 and it's not available yet. I have an impatient 4 year old. Any help please? 

[Quoman7]

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@StevenK1 wrote:

I pre ordered sonic 2, it is showing in my recordings , but cannot select it to play , anyone else have this issue ? Sky chat wasn't helpful and just advised me to ring , but been on hold quite a while 

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Hi @StevenK1  Have you looked in the purchased section in the Sky Cinema menu, on your SKYQ box?

[mike+simmonds]

Morning @JARSmummy 

From what I can see several people are reporting issues with the Bonus edition (as opposed to the standard edition)

Yesterday - Sky apologised and said they were trying to resolve an issue with Sonic 2 and I'm sure they are still doing so - but for an answer from Sky you would need to contact them (livechat opens at 11am)

https://www.skystore.com/n/hcus/help/contact-us 

Let us know how you get on 

[StevenK1]

Yes , it's on my purchases.  But not letting me click on it to view it 

[caesarome]

There are a number of people having issues with this @StevenK1 so I would get in touch with Sky Store support, if it helps there is a live chat available from 11am:

https://www.skystore.com/help/contact-us

[JARSmummy]

I'll do that. Thank you 😊