Sky store rental not working

[Tojujoal]

Paid to rent Ghost Buster frozen empire on Wednesday evening. Watch half. Went back yesterday (Thursday) and movie would download due to a 'technical fault' and we couldn't find he movie in our downloads or rentals. (All other downloads were working).

went back on this evening and it wants me to pay again to rent (£15.99!!)

How can we just watch the rest of the movie?

[oldfella]

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@Tojujoal wrote:

Paid to rent Ghost Buster frozen empire on Wednesday evening. Watch half. Went back yesterday (Thursday) and movie would download due to a 'technical fault' and we couldn't find he movie in our downloads or rentals. (All other downloads were working).

went back on this evening and it wants me to pay again to rent (£15.99!!)

How can we just watch the rest of the movie?

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Hi @Tojujoal 

Afraid you only have 48 hrs (once you start watching) to see the movie.

You could contact Sky Store directly to if they are sympathetic.

Live chat is available 11am - 7:30pm Monday to Saturday
https://www.skystore.com/n/hcus/help/contact-us

[Tojujoal]

Thanks, will

try, I was trying to contact them but failed and ended up here. Their issue not ours... (and we are still within 48hrs)