Sky store rental issues

[Helen249]

I tried to rent a sky store film and it started downloading a uhd version which my tv does not support.

Cancelled and deleted but it will not refresh and will not download due to incompatibility and no one to call to sort.

[Chodley]

Tried deleting the partial recording from the "recently deleted" list?

[mike+simmonds]

Hi @Helen249 

The reply from @Chodley should fix this for you.  (Recordings / manage / deleted   Then choose "delete forever" )

Then start again on the HD version. 

As you haven't  played the UHD version you should not be charged- but do keep an eye on your charges just in case you get charged for both the UHD and the HD