Sky store purchases avoid download every time

[Lennylooloo]

Hi, once we have downloaded our sky store movie and watched it, it automatically deletes the download and we have to re-queue it again! Is there a way to keep it on the planner to avoid downloading each time? I'm sure this setting has changed and it didn't used to do this! 
many thanks

[Chrisee]

@Lennylooloo whst device are you using to watch the movie on?

[Lennylooloo]

Watching from Q box...

[Chrisee]

@Lennylooloo if set upncorrectly Sky Store movies should stay on your Q box as long as the box is not disconnected from the internet for a period. I am moving your post to the Sky Store forum as I suspect you need helpnsetting the account up. It is not an issue with your broadband connection.

[caesarome]

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@Lennylooloo wrote:

Hi, once we have downloaded our sky store movie and watched it, it automatically deletes the download and we have to re-queue it again!

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Is this happening with a Buy and Keep film or a rental one ?

[Lennylooloo]

Thanks. Its with a buy and keep movie, I'm sure it hasn't happened that way before... it's the new paw patrol movie which is on repeat 🙈 and every time it finishes we have to download it again... which when there's a download already happening from another box is very annoying.

[caesarome]

Very odd, all I can suggest it that you contact the Sky Store team about it to see what they suggest as the film should only be archived if you decide to do this:

https://www.skystore.com/n/hcus/help/contact-us

The live chat will not be available now until after Christmas now.