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Discussion topic: Sky store purchases avoid download every time

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This message was authored by Lennylooloo This message was authored by: Lennylooloo

Sky store purchases avoid download every time

Hi, once we have downloaded our sky store movie and watched it, it automatically deletes the download and we have to re-queue it again! Is there a way to keep it on the planner to avoid downloading each time? I'm sure this setting has changed and it didn't used to do this! 
many thanks

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Sky store purchases avoid download every time

Posted by a Superuser, not a Sky employee. Find out more

@Lennylooloo whst device are you using to watch the movie on?

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Lennylooloo
Topic Author
This message was authored by Lennylooloo This message was authored by: Lennylooloo

Re: Sky store purchases avoid download every time

Watching from Q box...

This message was authored by Chrisee This message was authored by: Chrisee

Re: Sky store purchases avoid download every time

Posted by a Superuser, not a Sky employee. Find out more

@Lennylooloo if set upncorrectly Sky Store movies should stay on your Q box as long as the box is not disconnected from the internet for a period. I am moving your post to the Sky Store forum as I suspect you need helpnsetting the account up. It is not an issue with your broadband connection.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by caesarome This message was authored by: caesarome

Re: Sky store purchases avoid download every time

Posted by a Superuser, not a Sky employee. Find out more

@Lennylooloo wrote:

Hi, once we have downloaded our sky store movie and watched it, it automatically deletes the download and we have to re-queue it again!


Is this happening with a Buy and Keep film or a rental one ?

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Lennylooloo
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This message was authored by Lennylooloo This message was authored by: Lennylooloo

Re: Sky store purchases avoid download every time

Thanks. Its with a buy and keep movie, I'm sure it hasn't happened that way before... it's the new paw patrol movie which is on repeat 🙈 and every time it finishes we have to download it again... which when there's a download already happening from another box is very annoying.

This message was authored by caesarome This message was authored by: caesarome

Re: Sky store purchases avoid download every time

Posted by a Superuser, not a Sky employee. Find out more

Very odd, all I can suggest it that you contact the Sky Store team about it to see what they suggest as the film should only be archived if you decide to do this:

 

https://www.skystore.com/n/hcus/help/contact-us

 

The live chat will not be available now until after Christmas now.

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