Sky store download image but no sound

[Chayla]

I just brought the 4k Santa clause the movie from the sky store on my tv but there is no sound, it plays on all other devices but my tv. Image works fine 

[caesarome]

If it was a Buy and Keep film have you tried archiving it so it has to be downloaded again ?

[Chayla]

Yes I have tried everything 

[caesarome]

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

[mike+simmonds]

Not a perfect solution I know @Chayla - but try going in to your audio settings on your Sky box and - if the setting is on Dolby Digital - change it for this movie to "normal" 

if you have Sky Q, it's 

settings / setup / audio visual 

[Chayla]

I don't have a sky box, it's the sky store app on my tv 

[mike+simmonds]

So you have an LG @Chayla ?

Ok - same suggestion but try going in to your LG sound settings and see if there is a more basic setting than Dolby

I remember a similar post to yours from a couple of years ago and the problem was a glitch in the audio format being used by Sky. I'm pretty sure that changing the audio to a basic Stereo setting provided a solution. 

Hope that helps but if not, @caesarome suggestion would definitely be the way to go.  

Either way, if you do find a solution and get a minute - would you mind posting back to say what it was. Good luck 

[Exiled-in-HH]

Could be a Roku TV?