This discussion topic has been answered Discussion topic: Sky store download black screen
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Message posted on 09 Apr 2021 07:34 PM
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We've downloaded a movie costing £15.99 for rental from sky store but now we can hear sound but black picture. Already tried powering off and rebooting box but no joy. All other recordings and channels are working fine. Help please?
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Message posted on 09 Apr 2021 08:00 PM
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You will need to watch this on your Sky+ box that is connected to a TV via a HDMI cable as due to right restrictiopns these £15.99 films can not be viewed via a a TV that is connected to a Sky+ box via a TV link.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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Message posted on 09 Apr 2021 08:00 PM
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You will need to watch this on your Sky+ box that is connected to a TV via a HDMI cable as due to right restrictiopns these £15.99 films can not be viewed via a a TV that is connected to a Sky+ box via a TV link.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 14 Aug 2021 09:31 PM
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Re: Sky store download black screen
I have had this same problem, but this solution has not helped at all sadly. Why is there no warning before purchase? And has anyone any other solutions to this? Really wanted to see this film
Message posted on 14 Aug 2021 10:18 PM
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Re: Sky store download black screen
The solution is the only solution if it is a £15.99 premier film you rented and that you were not trying to watch it via your Sky+ box, if this is what you were doing then you will need to view it via your Sky+ box and nowhere else as there is no way to get around this.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 26 Aug 2021 12:58 AM
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Re: Sky store download black screen
Hi I purchased a movie on sky store but it won't download a message appears say technical issue try later this has never happened.
Message posted on 26 Aug 2021 09:22 AM
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Re: Sky store download black screen
Morning @Reddevil786
What is the movie and are you on Sky Q or Sky HD ?
Was it a rental or a buy and keep ?
Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
Message posted on 18 Mar 2022 09:59 PM
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Re: Sky store download black screen
Message posted on 18 Mar 2022 10:11 PM
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Re: Sky store download black screen
You should be able to watch it via your main Sky+ or Sky Q box so can you do this ?
If someone has helped you then please click on the LIKES button in their post.
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