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This message was authored by: richwoo

Sky store download black screen

We've downloaded a movie costing £15.99 for rental from sky store but now we can hear sound but black picture.  Already tried powering off and rebooting box but no joy.  All other recordings and channels are working fine.  Help please?


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This message was authored by: caesarome Answer

Re: Sky store download black screen

Posted by a Superuser, not a Sky employee. Find out more

You will need to watch this on your Sky+ box that is connected to a TV via a HDMI cable as due to right restrictiopns these £15.99 films can not be viewed via a a TV that is connected to a Sky+ box via a TV link.

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This message was authored by: caesarome Answer

Re: Sky store download black screen

Posted by a Superuser, not a Sky employee. Find out more

You will need to watch this on your Sky+ box that is connected to a TV via a HDMI cable as due to right restrictiopns these £15.99 films can not be viewed via a a TV that is connected to a Sky+ box via a TV link.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

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This message was authored by: elvislucas

Re: Sky store download black screen

I have had this same problem, but this solution has not helped at all sadly.  Why is there no warning before purchase?  And has anyone any other solutions to this?  Really wanted to see this film

This message was authored by: caesarome

Re: Sky store download black screen

Posted by a Superuser, not a Sky employee. Find out more

The solution is the only solution if it is a £15.99 premier film you rented and that you were not trying to watch it via your Sky+ box, if this is what you were doing then you will need to view it via your Sky+ box and nowhere else as there is no way to get around this.

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This message was authored by: Reddevil786

Re: Sky store download black screen

Hi I purchased a movie on sky store but it won't download a message appears say technical issue try later this has never happened. 

This message was authored by: mike+simmonds

Re: Sky store download black screen

Posted by a Superuser, not a Sky employee. Find out more

Morning @Reddevil786 

 

What is the movie and are you on Sky Q or Sky HD ?

 

Was it a rental or a buy and keep ?


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by: caesarome

Re: Sky store download black screen

Posted by a Superuser, not a Sky employee. Find out more

You should be able to watch it via your main Sky+ or Sky Q box so can you do this ?

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