Sky store Matilda musical

[Kellyrid]

Hi does anyone know what happened matilda musical to pre order it was there last week now it's gone there's just a sneak peak ? 

[mike+simmonds]

Hi @Kellyrid 

So far as I know it's available to buy from tomorrow (Feb 8th) so perhaps Sky have taken it off pre order a few hours early ?

Just to mention - there is a bonus edition- so if and when you buy it - make sure you choose the one you prefer. 

[Kellyrid]

Thanks 

[Dylls10]

Was just about to ask the same thing!

[Amyadele30]

Hi, we are trying the watch Matilda as it's now available to watch but it won't let you download and watch it yet. My daughter has been waiting weeks for this day 🙈 she's so upset she can't watch it before school! 

[Leavingleave]

Hello. Does anyone know what has happened to Matilda the Musical. I was expecting it to be available today but it is not. Many thanks 

[Dylls10]

My son has been counting down the days for this! But now it's no where on sky to buy?!

[LIZZIEDUMM]

We're waiting too with a very upset little girl! 

[Heidi777]

We are also having the same problem, daughter been counting down the days and it's not letting me download it? 

[Dylls10]

It's not even showing on my planner anywhere!

[Kellyrid]

Same got upset girl been buying countless Asda pizza move nights in for this to claim. There's still just sneak peak 🤷‍♂️

[lauraash123]

Hi, im having the same problem, its there in my purchases but gives no option to watch. 

got 2 poorly children off school who would of loved to be watching it to take thier minds of things. 

Customer service live chat for sky store dont open until 11am so wondering if they will have some answers as sky help didnt know why it wouldnt play. 

fingers crossed it becomes available for us all soon

[caesarome]

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm each day and can be found here:

https://www.skystore.com/help/contact-us

[Tmd1977]

I pre-ordered it on the 1st Feb and afterwards it stated the money would come out my bank 24 hours before the release on the 8th Feb. Nothing has come out my bank and yet on my sky purchases its showing purchased but it won't play. So confused about the whole thing. I had a similar problem when I pre-ordered the paw patrol movie when that was coming out. 

[mike+simmonds]

I notice @Kellyrid that for Matilda, the Skystore online pages have been updating / changing during the morning.  I can't tell as I haven't ordered it but do you see Matilda in your online library on (say) your phone or a tablet ?

If so and you select "send to box" does it do so ?