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This discussion topic has been answered Discussion topic: Sky store Christmas gift

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Message posted on ‎18 Dec 2020 09:42 PM

Sky store Christmas gift

I can't download/purchase the free VIP movie Santa Clause. 

It keeps saying unavailable. 

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This message was authored by: caesarome Answer

Message posted on ‎19 Dec 2020 08:21 PM

Re: Sky store Christmas gift

Posted by a Superuser, not a Sky employee. Find out more
@Tracey4042 wrote:

dontbsee why I have to enable purchases

This is the way things are, you account does need to bet set up for all Sky Store purchases no matter if they are free or paid so you will need to get in touch with Sky support and once that have sorted this for you will not have to do it again.

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Superuser
This message was authored by: caesarome

Message posted on ‎18 Dec 2020 10:09 PM

Re: Sky store Christmas gift

Posted by a Superuser, not a Sky employee. Find out more

If rebooting your Sky box doesn't fix it then get in touch with the Sky Store support team via one of the options here for help with this:

 

https://www.skystore.com/help/contact-us

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Message posted on ‎19 Dec 2020 08:13 PM

Re: Sky store Christmas gift

Same here, keeps saying can’t purchase as account is not enabled to purchase, but as it’s supposed to be free dontbsee why I have to enable purchases

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Superuser
This message was authored by: caesarome Answer

Message posted on ‎19 Dec 2020 08:21 PM

Re: Sky store Christmas gift

Posted by a Superuser, not a Sky employee. Find out more
@Tracey4042 wrote:

dontbsee why I have to enable purchases

This is the way things are, you account does need to bet set up for all Sky Store purchases no matter if they are free or paid so you will need to get in touch with Sky support and once that have sorted this for you will not have to do it again.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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Message posted on ‎22 Sep 2022 10:41 PM

Re: Sky store Christmas gift

Does anyone remember getting £15 to spend on store at Christmas on 2 or 3 downloads of my choice instaed one film i have no desire to watch or own!

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