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Discussion topic: Sky VIP

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This message was authored by: Lily99

Sky VIP

I am a sky mobile customer and have been told I'm entitled to a free movie with Sky VIP. When on the phone with sky they assured me I do not need to have a tv contract with them to access sky vip. I have linked my sky ID to my sky account but all of the films still appear as the full price. Anyone else have this issue? Apparently a code must be redeemed for the total to show as £0.00

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This message was authored by: caesarome

Re: Sky VIP

Posted by a Superuser, not a Sky employee. Find out more

Does this offer of a free Sky Store film appear within the VIP section of the MySky app for you, if so select it and follow the instructions onscreen.

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This message was authored by: Lily99

Re: Sky VIP

Yes the offer is there and I've tried following the instructions outlined in the email provided however it is still showing as full price unfortunately 

This message was authored by: caesarome

Re: Sky VIP

Posted by a Superuser, not a Sky employee. Find out more

All that is left do is to get in touch with Sky Store support so they can help you with this:

 

https://www.skystore.com/help/contact-us

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