Sky Store Purchases not on Sky Q Box

[Le+Mesmer]

When seeing the offer of Sing for free, I've tried to 'purchase' it through the link and have entered my PIN correctly. I then get an error message saying "There is a problem accessing my payment"

Ive then gone to my recordings to see if it's downloaded and none of my previous purchases are showing. I've checked on Sky store through the website and they're showing in my account but aren't available on the Q Box. Any ideas!?

[mike+simmonds]

If you were "buying" Sing on the website and saw an error message - this can usually be resolved by a livechat with the Skystore team

https://www.skystore.com/n/hlch/help/contact-us/live-chat 

Any buy and keep movies you can see online - it should allow you to send those to your Sky box 

[Le+Mesmer]

It's not letting me do the purchase through the main Sky Q box. Upon further investigation, it will let me purchase and view my purchases on the mini box but not on the main one. 

[caesarome]

Have you rebooted your main box at the mains, leave it off for two minutes before powering it back up again.

[Le+Mesmer]

Yes I've tried this with no success. 

[mike+simmonds]

Hi @Le+Mesmer 

My recommendation then would be a live chat - opens at 11am tomorrow 

hopefully there will be something the team can see and fix at their end 

https://www.skystore.com/n/hlch/help/contact-us/live-chat