Sky Store No HD Playback on Desktop

[thecoolerest]

I made a movie purchase in "HD Digital" not realizing that HD playback is not available on Desktop at all... I don't have a Sky box or anything and I simply don't want to watch a movie on my phone.

So I'm looking for a refund for this purchase.

I have tried starting a live chat here:
https://www.skystore.com/n/hcus/help/contact-us

And I just get "Go back to the previous page or log in to continue your conversation."

I have tried sending an email to "info AT skystore.com" and I just get a bounceback saying "Address Not Found"

Can I get in touch with someone that is able to offer me a refund?

[caesarome]

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@thecoolerest wrote:

I have tried starting a live chat here:
https://www.skystore.com/n/hcus/help/contact-us

And I just get "Go back to the previous page or log in to continue your conversation."

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What happens if you login to that link as I presume you must have some details you used when placing the order ?

[thecoolerest]

Yes, I'm already logged in on the top right... and it still just says "Go back to the previous page or log in to continue your conversation." when I try and live chat

[caesarome]

@thecoolerest 

Have you tried logging out to see if will let you use the live chat ?

[thecoolerest]

Got connected to live chat around 5:30pm today.... got connected.... got asked my name, address, username, email address... despite having to give my full name already to even begin live chat.... and giving him all that information took like 5 minutes as he asked every question separately and not at once... then asked whether I'm in the UK or Ireland which I replied Ireland.... he then said he's going to connect me to an agent who can help me from the Ireland support team and that it would take 5-7 minutes to get connected..... after about 3 minutes I got a message saying support is closed until 9am Tuesday morning despite the support page saying live chat is open until 7:30pm.

I will try 1 more time this week to get connected to support before filing a chargeback... it shouldn't be this difficult.

[mike+simmonds]

Your customer service experience sounds really annoying  @thecoolerest 

Can I ask you something though. Although 1080 HD is not available on a PC, 720 HD is. 

I've just watched a bit of a "HD" Spider-Man movie on my PC (I'm assuming it's 720HD ) and although it's not superb picture quality , it's certainly watchable and fine. 

Have you tried to watch or are you reluctant to do so in case it affects your refund request ?