0

Discussion topic: Rented movie by mistake

Reply
Avatar for Nicola200
Level 0 icon
What's this?
This message was authored by: Nicola200

Message posted on ‎13 Nov 2025 05:21 PM

Rented movie by mistake

My daughter rented movie by mistake how can I cancel

Report post
Post 1 of 4
143 Views
0 Likes
Reply
Reply

All Replies

Avatar for NickNewark
Level 10 icon
What's this?
Superuser
This message was authored by: NickNewark

Message posted on ‎13 Nov 2025 06:07 PM - last edited: ‎13 Nov 2025 06:09 PM

Re: Rented movie by mistake

Posted by a Superuser, not a Sky employee. Find out more

As long as you don't press play, I don't think you pay, can anyone clarify ? 

Report post
Post 2 of 4
127 Views
0 Likes
Reply
Avatar for Laing1
Level 16 icon
What's this?
Superuser
This message was authored by: Laing1

Message posted on ‎13 Nov 2025 08:26 PM

Re: Rented movie by mistake

Posted by a Superuser, not a Sky employee. Find out more
@Nicola200 wrote:

My daughter rented movie by mistake how can I cancel

@Nicola200 as @NickNewark says if you dont try and watch it and delete it you will not be chargrd you are only charged when you start watching it but even if you watch for 1 second you will be charged


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
Report post
Post 3 of 4
102 Views
Reply
Avatar for mike+simmonds
Level 15 icon
What's this?
Superuser
This message was authored by: mike+simmonds

Message posted on ‎13 Nov 2025 08:33 PM

Re: Rented movie by mistake

Posted by a Superuser, not a Sky employee. Find out more
@NickNewark wrote:

As long as you don't press play, I don't think you pay, can anyone clarify ? 

It does depend on which platform the movie was rented. For example- if you rent a movie online at Skystore then you do get charged straight away and @Nicola200 would need to try a livechat with the Skystore support team (open next At 11am)

 

https://www.skystore.com/n/hcus/help/contact-us 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

Report post
Post 4 of 4
99 Views
Reply
Reply