Discussion topic: Rented a film

This message was authored by: EAand80 · ‎14 Jul 2026

I rented a film from Sky store, stopped it half way and went to finish it today and its gone. Its within the 7 days rental, will I be charged? Where is it? So sick of the virtual assistant 😒

This message was authored by: caesarome · ‎14 Jul 2026

@EAand80

When you start to watch the film the 7 days changes to 48 hours before you have to rent and pay for it again.

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This message was authored by: mike+simmonds · ‎14 Jul 2026

@EAand80 wrote:
I rented a film from Sky store, stopped it half way and went to finish it today and its gone. Its within the 7 days rental, will I be charged? Where is it? So sick of the virtual assistant 😒

hi @EAand80

it's as @caesarome says - and if you have watched any of it you will be charged.

It might be worth you persevering with the Skystore support team, link below, trying to reach a human - and explain the misunderstanding.

If you are lucky, maybe they might offer you a goodwill rental of the same movie

https://www.skystore.com/n/hcus/help/contact-us

hope you get it resolved.

Sky customer since 1989.
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