Rental won't play

[RashmiWeera]

My rental won't play and saying couldn't cocontact the sky store. What should I do

[mike+simmonds]

Hi @RashmiWeera 

Here is a contact link for the Skystore support team 

https://www.skystore.com/n/hcus/help/contact-us 

Can you say any more about what you are experiencing? eg. What Sky platform are you using 

Which movie ?  Are you using a HDMI cable or scart cable (sometimes the issue with premiere rentals )

[RashmiWeera]

Hey

Thank you for responding. I just registered to the sky store website and I don't know about much. I rented the movie called Love and when I go to play the error show up saying "Cant connet to sky store. Payback unavailable in this moment. Please Try again. Im keep trying more than 2, 3 hours now

[caesarome]

@RashmiWeera 

If you use the live chat on the link posted by @mike+simmonds hopefully they can help you with this.