@Ann149
Have you checked that you are not entering a letter O as a zero or a letter l as a number 1 ?
If you are not and this is a free mobile VIP offer then there is a live chat you can use to contact Sky Store support about this that is open until 7.30pm:
https://www.skystore.com/help/contact-us
__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
