@Paul808
Even though the VIP offer is for a free title a payment has to be in place on the account otherwise as you have discovered you will not be able to redeem the offer.
To get some help with redeeming the code you might want to get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:
https://www.skystore.com/help/contact-us
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