Pre-ordered movie Screamboat

[AmyL41]

Ive pre-ordered a movie on sky store which has been released today. The movie is showing in my purchases, however when I try to download it, it's trying to charge. I've checked my bill and it's not showing on my bill and I've not had the email to confirm pre-order is available. Can anyone help?

[AmyL41]

Ive pre-ordered a movie on sky store which has been released today. The movie is showing in my purchases, however when I try to download it, it's trying to charge. I've checked my bill and it's not showing on my bill and I've not had the email to confirm pre-order is available. Can anyone help?

[MightyQuinn]

Hi @AmyL41   Try here Sky Store Community

[caesarome]

@AmyL41 

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

[AmyL41]

Thank you, I'll contact them 

[caesarome]

@MightyQuinn .

It is easier if the posts are moved otherwise we end with what has happened here - two threads on the same issue.

[MightyQuinn]

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@caesarome wrote:

@MightyQuinn .

It is easier if the posts are moved otherwise we end with what has happened here - two threads on the same issue.

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✅Note, I don't have that privilege..

[AmyL41]

Sorry I didn't mean to cause issues. I'm new to the sky community forum and realise there was a different forum for my question 

[caesarome]

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@MightyQuinn wrote:

✅Note, I don't have that privilege..

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They will be moved when they are seen.

@AmyL41 

No problems.