@lindaclark33a
Go to the Sky Store section online here:
https://www.skystore.com/n/amyo/my-account/my-orders
If this link doesn't take you to it go to My Account > My Orders and select the cancel option against the film that was pre-ordered then order this film yourself.
If you haven't linked your account to the online version then go here as there should be an option on the right handside to do this:
https://www.skystore.com/n/aacc/my-account/account
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