Over charged

[karen+brandon]

I clicked on spencer i while back I never watched it yet there charging me for it I feel conned I thought u had to watch it but I never 

[mike+simmonds]

Hi @karen+brandon 

You are chatting with other customers on this forum. You're not chatting to Sky customer support 

I would suggest you live chat with Sky using this link - hope this helps 

https://www.skystore.com/n/hcus/help/contact-us 

[caesarome]

If this was a rented film and you do this online then you will be charged for it even if you didnt watch it, hopefully the live chat team can sort this out for you.

[karen+brandon]

They actually said I watched it I thought u didn't get charged if you don't watch it 

[mike+simmonds]

Hi @karen+brandon 

If you rent a movie from your Sky box and watch even a second of it - you get charged 

If you rent a movie online - you get charged as soon as you order it 

from what you described - I guess that if you got a charge but only watched a tiny amount "by mistake" I guess you are asking for some goodwill from Sky rather than they have made an error 

[caesarome]

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@karen+brandon wrote:

They actually said I watched it I thought u didn't get charged if you don't watch it 

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 Can you let us know if you did this on your Sky box and if you did watch one or two seconds of it ?

[karen+brandon]

I didn't watch any of it at all 

[caesarome]

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@caesarome wrote:

 Can you let us know if you did this on your Sky box

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