No sleeve on downloaded film

[Wtid]

No sleeve on downloaded film from Sky film store

[mike+simmonds]

Could you say more about what you are asking here @Wtid 

It is not at all clear to me 

[Wtid]

I have a problem with three of the downloaded films on Sky store -

When i click on recordings then scroll down to purchases and look through my purchased downloaded films its always the same three films which i downloaded don't have a thumbnail picture of the film bought, I've done what is asked of me by redownloading the three films on sky.com with no joy of solvingthis fault!! 

[mike+simmonds]

Ah. Understood @Wtid 

Well that's an odd one 

sorry but I don't have an answer. My (hardly original) suggestion would be for you to archive the downloaded movie. Then go to Skystore online, login, select your movie and choose "send to Sky box" but it sounds like you may have done this. 

Do the blank tiles show the names of the movies ?  Odd one - maybe someone else on here might have a better suggestion 

[caesarome]

@Wtid 

If the above suggestion by @mike+simmonds doesn't work then it might be worth getting with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us